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Unreasonable Customers

Thankfully, unreasonable or toxic customers are rare in my experience. But since I’ve been in business 25 years, worked with hundreds of companies and thousands of people, running into some of these people is inevitable. Here are a few examples of unreasonable...

Why Most Small Businesses Fail

Everyone knows that most small businesses fail over time. There are a wide array of statistics on this, much of which conflict with each other. A standard trope is that eight or nine businesses out of ten fail eventually. More detailed analysis shows that only 50% of...

Simple vs Complicated Businesses

The best businesses to start, run, or work for are those who have these two qualities: 1. Few number of things that can go wrong during its day-to-day operation. 2. Consequences for anything going wrong are minor. The opposite of these two qualities are businesses...

Designer Babies Are Coming

I’ve talked before about how people resist enhancements in science and technology out of fear of change, but eventually come to accept them. The example I gave was of women saying that “they would never” modify their baby’s eye color or...

Shifting Your Daily Work Paradigm

One of the most valuable things I ever learned was to decompartmentalize my false notions about how much daily work I should do, and when I should do it. Societal Programming trains you to believe that “work” is something you do between the hours of about...